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Troubleshooting guides for common issues

Where are my events?
Where are my events? In this article we will cover the difference between an Unpublished event or draft and a Published or live event. Unpublished Even...
Thu, Apr 2, 2020 at 1:50 PM
Save, Schedule or Publish
Save, Schedule or Publish Whenever you finish an action in the event overlay, you have the options to save, schedule or publish the changes to your event. ...
Fri, Apr 2, 2021 at 8:18 AM
There are taxes and/or fees not listed
There are taxes and/or fees not listed 1) If there is a tax that you need to apply to your ticket that does not show from the Tax dropdown, please reach ou...
Thu, Apr 2, 2020 at 1:50 PM
My Venue is not listed
My Venue is not listed 1) If you are hosting an event at a venue that does not display from the venue dropdown, please reach out to your account represen...
Thu, Apr 2, 2020 at 1:50 PM
I made updates but I don't see them
When you make an update to your Event, make sure you save. There are two ways to save 1) Save Draft 2) Publish. 1) Along the top right of the screen y...
Thu, Apr 2, 2020 at 1:51 PM
How do I upload my images/ videos?
You can customize your purchase flow by uploading images and videos to both the Group page and the Event page.  1) To upload images to your Group page...
Thu, Apr 2, 2020 at 1:51 PM
Why are my purchasers getting flagged?
Tixr uses multiple services to prevent fraudulent transactions. We know this is unfortunate, but those who commit fraudulent transactions have made things m...
Thu, Apr 2, 2020 at 1:51 PM
Troubleshooting: Browser Cache
If you see a warning message that your version is out of date or things aren't working quite right, it is typically related to your browser cache. ...
Thu, Jul 8, 2021 at 1:29 PM