Client Support
Support for Tixr Clients & Event Organizers
Getting Started
Welcome to Tixr
- Welcome to Tixr Studio!
- Tixr Studio: Dashboard Overview
- Manage your Tixr Group
- Full Required Assets and Information List
- Design your Group Page
- Adding New Agents to Your Group and Assigning Permission Sets
- Tixr Fan Support: Scope of Assistance and Opt-In Requirements
- Design your Group Page & Events
- Group Page Layout - Carousel View
- Where are my events?
- Troubleshooting: Browser Cache
- Order Protection
- Enabling Multi-Factor Authentication (MFA) on Your Tixr Studio Account
- Bot Protection - Troubleshooting Guide
- Automatic Price Display Compliance: How Tixr Handles Local Regulations
Building Events
- Best Practices and FAQs for Event Syndication
- Create an event: Basics
- Create an event: Settings
- Create an event: Content
- Create an event: Design
- Building Tickets: Basics
- Building Tickets: Settings
- Taxes - Collecting and Updating
- Building Tickets: Content & Design
- Building Tickets: Tiers
- Building Tickets: Pools
- Save, Schedule & Publish your event
- Duplicate an Event
- Ticket Multiples - What are they & how to use them
- Price Levels - What is it? When do we use it?
- Price Levels - Creating and Managing
- Collections: Create & Manage
- Add Metadata (smart filters) to Collections
- Enable Payment Plans
- Payment Plan FAQs
- How to Add a Venue
- Adding Artists
- Create an event with Carousels
- Help, I made updates to my event but I don't see them!
- Create an Event: Payment
- Canceling An Event
Advanced Features
- Private Links- Creating and Managing
- Internal Tickets: Creating and Managing in Tixr Studio
- Internal Tickets: FAQ
- How to Enable Waitlist on Events
- Custom Forms: Creating and Managing
- Access Codes: Creating and Managing
- Send Access Codes from Tixr Studio
- Notifications in Tixr Studio: Creating and Managing
- Notifications in Tixr Studio: FAQ
- Overview of External Tickets in Tixr Studio
- Holds - Creating and Managing
- Reservations & Renewals - What are they? When do you use them?
- Fan Transfers: Enabling and Managing
- Fan Transfers FAQ
- Ticket Activation: What is it & how to use it in Tixr Studio
- Using Agent Checkout to Process Sales
- Best Practices and FAQs for Custom Access Levels
- Upgrade Offers
- Add-On Offers
- Building Reserved Seating Charts - Seating Chart Sessions
- Lifts: Creating, Managing, and Reporting
- Sales Invoices - Creating and Managing
- Add-On Packs
- Creating a Group Sale Page
Stripe
- Add a Location to your Card Reader [Tixr Processing]
- Add a Location to your Stripe Dashboard
- Stripe Settings for Payment Plans
- How to Fight a Chargeback
- How to Create a Stripe Account and link with Tixr
- Setting Up Tixr Processing & Payouts v2
- Chargebacks on Tixr's Payment Processor
- Payout Report - View and Manage
- Stripe Configuration: Apple Pay and Google Pay
Season Tickets
- Season Tickets: How to set up the Season and Parent Season event
- Season Tickets: Plan your Season and Events
Marketing Tools
- How to Configure the Conversions API (CAPI) for Meta
- How to Configure Cross Domain Tracking in Google Analytics
- Connect a Google Analytics Property to your Group in Tixr Studio
- Reports: Sales by Promo Code and Sales Summary by Promo Code
- Tracking Pixels - Providers and Installation Steps
- Tracking Pixels - Troubleshooting
- Promos: Creating & Managing
- Troubleshooting Promos in Tixr Studio
- Tixr and Mailchimp - Integrate and Export Your Customer Data
- Setting up Rewards in Tixr Studio
- What are Rewards in Tixr Studio?
- Troubleshooting Rewards in Tixr Studio
- Tracking Rewards in Tixr Studio
- Track Promoter Links in Tixr Studio
- Create Promoter Tracking Links in Tixr Studio
- How to Use UTM Parameters for Tixr URLs
- Tixr API Documentation
Records
- External Records in Tixr Studio
- View & Manage Orders in Tixr Studio
- Manage your Waitlist in Records
- Records: Following
- Using and Managing Fan Accounts
Analytics
- Tags - Creating and Managing
- Purchase Analytics & Charts
- Fan Analytics & Charts
- Reports: Sales
- Reports: Attendance
- Reports: Finances
- Audit Report Labels
- Scheduled Ticket Count Reports - Creating and Managing
- Reports: Ticket Quantities
On Premise
- How to connect your Mobile Printer
- The Topmost Important On-Site Needs
- Mastering Tixr Door: A Step-by-Step Guide
- Day of Show Checklist
- Tixr Device Refresh
- Pair Your Stripe Card Reader With The Tixr Door App
- Eventgroove - Bulk Ticket Printing Without a Boca Printer
- Integrating Printful with Tixr for Merchandise Fulfillment
- Boca Ticket Printer: Setup and Tixr App Connections
- Tixr Studio Mobile App
Video Tutorials
- Tixr Studio Dashboard Tour
- Group Management and Design
- Building Reserved Seating Charts
- Building Reserved Seating Events & Tickets
- Building Sports Seasons, Packages, and Events
- Building GA Events
- Building Tickets for GA Events
- Intro to Analytics and Audience Features
- Intro to Advanced Tools
- Tixr Door and Tixr Studio Apps
- Tixr Equipment: Setup and Best Practices