Knowledge Based Article

V1 

PLEASE NOTE: Detailed audit reports are for external use. Some labels may not follow Tixr's naming conventions.
 

Pool  

POOL refers to the name given to the total number of tickets in a shared inventory amongst a single event. 

Type 

TYPE refers to the sale method of the ticket used. Sales types can be attributed to ONLINE, DOOR, ADD-ON, or PRIVATE. 

Tier Name 

TIER refers to the combination of name and price by inventory date and rules.  Ex: 100 “General Admission” tickets can have a tier assigned called “Tier 1” in which 25 tickets are assigned and another “Tier 2” in which 75 tickets are assigned. 

It is up to the user’s discretion how tier-pricing is categorized by either date or by inventory. 

Price 

PRICE refers to the NET PRICE of a ticket at any given tier. 
Please note: NET PRICE is the adjusted sales minus any discounts, fees and taxes. 

GROSS sales = PRICE x SOLD tickets

Capacity

CAPACITY refers to the maximum quantity of tickets that are available for issuance within a given pool. 

CAPACITY will equal the number of tickets sold plus the number of tickets available. 

Kills

KILLS refers to seats, tables, and booths that have been removed from the inventory count. Tickets which are killed are no longer purchasable. 

Killed seats lessen capacity since they are removed from inventory. 

Killed seats will not be counted in “Available” or “Sold” amounts in the Audit Report.

Holds 

HOLDS refers to unbooked seats that have been purposely  held back from sellable inventory 

HOLDS will not be included in the AVAILABLE count in the Audit Report.

Reservations 

RESERVATIONS refers to seats which are booked seats which are privately held from inventory.

RESERVATIONS will not be included in the AVAILABLE count of the Audit Report. 

Comps 

COMPS refers to the quantity of tickets that a 100% discount (free) has been applied to via the internal tickets tool. 

COMPS are not included in the SOLD total of the Audit Report.

Reissues 

REISSUES refers to the quantity of tickets refunded via the internal tickets tool. Reissued tickets are deducted from the quantity of sold tickets calculated. Ex: If a POOL has 100 tickets in inventory and 95 were sold, but 5 were reissued, then sales would reflect a quantity of 90. Z

REISSUES are not included in the SOLD total of the Audit Report.  

Canceled

CANCELED refers to the quantity of tickets that were sold but dubbed as void. CANCELED tickets will be deducted from the quantity of sold tickets. 

CANCELED tickets are not included in the SOLD total of the Audit Report.

Available 

AVAILABLE Refers to the quantity of tickets remaining in inventory that can be added to a cart, comped, or reissued. AVAILABLE does not include tickets that are in escrow. When a max ticket limit is set for a pool, then the AVAILABLE of that ticket does not exceed that of the AVAILABLE of the pool itself. 

Ex: If a POOL has 100 tickets, and 95 are sold and the door (ticket TYPE)  has a limit of 20 and 10 door tickets are sold, then the AVAILABLE  of the pool and the door ticket is 5 (even though there's a limit of 20 and 10 were sold).

Lift 

LIFT refers to a label that can be applied to the Audit Report which allows the user to track revenue owed for a relative event. Lifts are applied as a percentage of an event’s revenue or a flat fee. Lifts are calculated from the gross of the event’s ticket sales. The lift total will be deducted from the gross of the relative event. The average ticket price can be calculated with or without lifts.

Ex: If a 10% lift was attributed to an EVENT and the EVENT has $5000 gross sales, the user will see a lift value of $500 displayed in the Detailed Audit Report for the relative EVENT. 

Sold

SOLD refers to the net quantity of tickets that have been purchased which does not include any tickets that have been reissued, canceled, refunded, or comped. 

SOLD in the Audit Report means “net sold”.
Example: If there are 2 reissues, 2 cancels, 2 refunds, and 2 comps and 50 net sold, then the total sold is 58. 

Gross 

In this report, GROSS refers to the net sales of tickets SOLD as GROSS will include any tickets that have not been canceled. SOLD refers to the quantity of tickets sold, comped, and reissued. Therefore, for this report quantity is (NetSold + non-canceled internal tickets).
GROSS = (NetSold + non-canceled internal tickets) * base price