This comprehensive list includes all assets and information needed to build your group and event in Studio
*All images must be under 1MB
Below is a list of assets required to create your Group Page.
Group Name
All events will fall under your Group. This can be your company, venue, tour name, etc.
Domain Name
This will appear in your Tixr URL i.e.: http://NAME.tixr.com. We suggest making this as short as possible.
*Note: This is the one piece that cannot be changed once created.
Description
The “About” section for your Group on Tixr.
The following images will appear on your Group page (http://NAME.tixr.com):
Group Logo: 300 x 300 (pixels)
Group Page Hero Logo: 350 x 350 (pixels)
Group Background Image: 1440 x 600 (pixels
Below are the assets needed to complete your Event Page:
Event Title
Event Date(s)
Event Start Time + End Time
Event Description
SEO-optimized description of your event. The character limit for this section is 10,000 characters.
Artists
Tagged artists to appear on the event page and push your event out to syndication networks (ie: Songkick, Bandsintown)
Legal
Terms and conditions of sale/ purchase policy for your event. It is crucial to include specific language on your refund, exchange, and transfer policy. Include any other special instructions or information here.
Confirmation (optional)
-Custom content to appear in the confirmation email and/or confirmation page at checkout.
Venue
-Name and address of the event venue(s).
Reserved Seating
-If your event or venue is using Arena, Tixr's Reserved Seating solution, please make sure to send your seating manifest and any reference images to clientsupport@tixr.com. Your success rep will use this to build your default seating charts into your group for training.
Contact
-Support email and phone number for event. This can also default to Tixr’s Fan Support contact information.
Support Policies
-Refunds? Exchanges? Name changes? Other?
Event Details
-Event Category (ie: Music Event, Festival, Social Event)
-Maximum number of tickets allowed per order
-Event Age Limit
Tickets
-Name (i.e.: VIP All Access Pass)
-Sale type (Online, Door, Add-On)
-Ticket Category (GA, VIP, Camping, etc.)
-Sale start date and time- Sale end date and time
-Inventory Qty or Pool
-Base Price (price before taxes and Tixr fees)
-Additional Tax
-Delivery Option (electronic, shipping, or will call)
-Ticket Details (“more information” for each ticket)
-Ticket Limit (max number of this ticket type per order)
-Entry time (if different from event start time)
Rewards
For each reward level:
-Points Required
-Message displayed on Rewards page
-Fulfillment (client or Tixr)
-If fulfilled by Tixr:
Ticket or Order Discount?
% Discount
Max Reward Value (optional)
Payment Plan (if applicable)
-Required or Optional
-Last day to begin payment plan
-Full balance due date
-Down payment % (10-60% in increments of 5)
-Minimum order total to trigger payment plan
Collections (if applicable)
-Collection Name
-Short Summary (one line)
-Collection Description
-Collection Image- 324 x 170 (pixels)
Waitlist (if applicable)
-Enable Waitlist for all ticket types?
-Same ticket delivery method (ie: electronic, shipping, will call)?
-Maximum number of Waitlist orders (limit not necessary)
-Default number of days before event that Waitlist will expire (usually set to 2 days before start of event
The following images will appear on your Event page and confirmation page/email:
Event Flyer: 550 x 770 (pixels)
Shown on Web page when in Flyer View. Also appears on the Ticket and Confirmation.
Mobile Flyer: 640 x 359 (pixels)
Shown on Web page when in Flyer View. Also appears on the Ticket and Confirmation.
Desktop Background Image: 1600 x 1000 (pixels)
Background image on Webpage when viewed from a desktop
Mobile Background Image: 640 x 720 (pixels)
Background image on Webpage when viewed from mobile
Event Logo: Transparent PNG Logo 400 x 200 (pixels)
Appears in various locations on the webpage depending on your layout view
Media Gallery: 4+ high-resolution 600 x 600 images to showcase event
Appear below your description on the webpage
The following images will appear on your Ticket
*These are optional*
*Ticket Picker Thumbnail: 165 x 100 (pixels)
*More Info Background Image: 1600 x 1000 (pixels) ((per ticket type))
*More Info Sale Gallery: 300 x 300 (pixels)
Below are the additional assets needed if you are having a virtual event
Production Software (OBS, Livestream Studio, Stream Yard, ect)
Media Provider (Livestream, Vimeo, Youtube etc.)
Media URL
This is the link to your video and can be found on your Media Provider page.
I.e if you press "share" on your Vimeo video
Media ID
*optional. It can assist in data tracking
Media Availability Date
Date and time your video will be available to begin viewing
Media Expiration Date
Date and time your video will no longer be available to begin viewing
Media Thumbnail (virtual events ONLY): 640 x 359 (pixels) ((per media ticket type))